Customer Engagement

If you were to come across one of your customers on the street and ask them if they knew everything your company does, do you think they would know the answer? While I don’t want to make assumptions, an educated guess would tell me no. I say that because this is a trend I’m seeing […]

You’ve written your mission statement. You’ve looked at competitors’ websites and marketing materials. You know the value of your offering in shifting marketplaces. But there’s one more crucial aspect of designing your brand that can make or break your efforts: connecting with your customers’ feelings, and thinking long and hard about how they might emotionally […]